A Room service.May I come in? 客房服务。我能进来吗?
B Yes.please. 请进。
A Here is your laundry. I am sorry to tell you that one of your clothes has shrunk due to our fault. 这是您送洗的衣服。很抱歉地告诉您，因我们的失误您的一件衣服缩水了。
B Oh，my god. 哦，天啊。
A We are terribly sorry for that.Could you please buy a new one and give us the receipt? We will refund the cost of the laundry and the new sweater. 我们对此深表抱歉。您愿意再买一件新的，并把发票给我们吗?我们会退还您洗衣费并赔偿您的毛衣的。
B I hope so. 希望这样吧。
A Would you please fill out the form? 能把这张表填了吗?
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